Patient Rights and Responsibilities

University of Maryland Faculty Physicians, Inc. is committed to providing patients with the highest quality care.

You have the right to...

• Considerate, respectful and compassionate care regardless of age, gender, race, national origin, religion, sexual orientation or disabilities.
• A reasonable response to requests for care.
• Information from your care provider to decide about treatment and procedures, except in emergencies.
• Assessment and prompt treatment of pain and other symptoms.
• Know if your treatment is part of a research study.
• Refuse treatment as allowed by law. Your care provider will tell you the effects of refusing treatment.
• Expect full consideration of your privacy and confidentiality in care discussions, examinations and treatments.
• Review your medical records and have them explained, unless restricted by law.
• A safe and secure environment.
• Sign language or foreign language interpreter services. We will make every effort to provide an interpreter as needed.
• Participate in decisions about your care, treatment and services provided and include your family members or friends, with your permission.
• Make an advance directive, appointing someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with information.
• Discuss concerns with your care provider, nursing staff, or a member of our management team.

To help us provide the safest care to you and all of our patients, here are your responsibilities...

• Provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is required.
• Inform the practice of any special needs prior to your appointment
• Keep appointments, be on time for appointments or provide a 24-hour notice if you are unable to keep your appointments.
• Ask questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your care provider. You are responsible for outcomes if you do not follow the care, treatment and services plan.
• Treat all staff and other patients with courtesy and respect. Please be mindful of noise levels and privacy. You are also responsible for the behavior of those accompanying you during your visit.
• Make arrangements for paying your bills. Ask questions about your bill as soon as possible.

Thank you for choosing us for your health care needs.